What should I do if my single-use vape isn’t working properly?

We’re sorry for the inconvenience! If your vape isn’t working, please click on "Warranty Claim" to reach out to us. Our support team will respond within 48 business hours to assist you.

How to authenticate my Off-Stamp vape?

It's easy! Click "here" to follow our detailed guide on how to authenticate your vape.

What is Off-Stamp's Warranty and Return Policy?

At Off-Stamp, we offer a comprehensive warranty for all valued customers. For more details, simply click "Warranty Terms & Conditions." We are committed to providing customers with a seamless and reliable warranty experience.

Where can I find a recycle bin ?

Please contact your local environmental agency for the proper disposal guidelines for e-cigarettes and e-liquids. Thank you for your patience and commitment to responsible waste management.

What ingredients are used in the e-liquids for Off-Stamp vapes?

The main ingredients in our e-liquids are food-grade or pharmaceutical-grade propylene glycol, vegetable glycerol, natural & artificial flavors, and nicotine (except for nicotine-free products).

Can I take an Off-Stamp on an airplane?

Yes, single-use vapes are generally allowed on airplanes, but they must be packed in carry-on bags, not in checked luggage. Consuming them on the airplane is prohibited. We recommend contacting your airline to confirm their policies on transporting electronic devices and lithium batteries before your trip.

Who can I contact for support or questions about my single-use vape?

Please feel free to contact us through our website’s support page. Just click “Contact Us” or email us at support@off-stamp.com. One of our sales representatives will get back to you within 48 business hours.

Where can I purchase SW16000 pods and learn more about Off-Stamp products?

For personal or retail use, feel free to reach out to our official distributors in your country/region. If you need assistance in locating local distributors, please click Contact Us with your detailed address and information, and we'll be happy to help. To stay updated on our latest product launches and exciting news, visit our website and subscribe by entering your email address.

Can I purchase directly from your website?

We currently don't sell single-use vapes directly on our website. But you can easily find where to purchase them. Just visit our homepage and click “Find A Store.” Enter any address and our system will help you locate the nearest stores that carry Off-Stamp vapes.

Can I buy Off-Stamp from my local store?

Yes, Off-Stamp products are available through authorized retailers in the US. You can either contact us with your address and we’ll help locate your nearest store, or simply click "Find A Store" on the homepage of our website. Enter your address in the search bar, and our system will show the closest stores carrying Off-Stamp products.

How can I become your wholesaler?

Just fill out the Wholesale Request Form with the required information. One of our sales representatives will be in touch with you within 3 business days. We look forward to partnering with you.

What is your wholesale pricing?

We provide competitive wholesale prices. Once your wholesale application is approved, you can communicate further with our sales representatives.

Are there any requirements for becoming a wholesale partner?

We appreciate your interest in becoming our wholesale partner. We have a form with specific information we need from you. Once you complete it, one of our sales representatives will reach out to you. To learn more and submit the required details, please visit our Wholesale Request Form.

What is the SW16000 pod, and how is it different from the SW9000?

The SW16000 is a new single-use vape pod from Off-Stamp, offering up to 16000 puffs, nearly doubling the capacity of the SW9000. It features 17mL of e-liquid, 8 new flavors, and is compatible with the SW series attachable battery for extended usage.

How many puffs does the SW16000 provide?

It delivers up to 16000 puffs, providing a longer-lasting vaping experience.

It delivers up to 16000 puffs, providing a longer-lasting vaping experience.

Yes, it's compatible with the SW series attachable battery, allowing for extended use with replaceable pods.

What flavors are available with the SW16000 pod?

The SW16000 pod is available in 16 flavors, including 8 new options like Baja Blast, Blue Razz Grape Ice, Dragon Melon Ice, Mango Twist, Rocket Popsicle, Sour Apple Ice, and Strawmelon Peach Ice, along with popular flavors from the SW9000 series.

What makes the SW16000 pod’s flavor different?

Powered by advanced mesh coil technology, the SW16000 pod fully vaporizes the e-liquid and delivers a smoother mouthfeel, more intense flavor bursts, and denser vapor clouds, for an authentic vaping experience.

How does the SW9000's attachable battery work?

The SW9000 comes with a unique attachable battery that can be paired with replaceable pods. The battery can be reused with new pods, providing a longer-lasting and more sustainable vaping option.

Can I use the SW9000 pod without the attachable battery?

Yes, the SW9000 pod includes a built-in battery that allows it to be used on its own. However, pairing it with the attachable battery extends its use to 9000 puffs.

What type of battery does the SW9000 use, and how is it charged?

The SW9000's battery is a 1000mAh rechargeable power bank, and it can be charged via USB Type-C, which enables extended vaping sessions and convenient recharging.

How can I check the battery status on my SW9000?

The SW9000’s attachable battery features a 3-color battery indicator, showing the real-time battery level at a glance.

What's the ideal usage time for an SW series vape? Does it expire?

The SW series vape has an expiration date that varies based on the ingredients, brand, storage conditions, and whether it has been opened. On average, an unopened SW series vape has a shelf life of 12 months and is best used soon after purchase for optimal quality.

How should I store the SW series Off-Stamp device？

To ensure optimal performance and safety, store your device in a cool, dry, and well-ventilated area with minimal temperature fluctuations. Avoid exposing the device to extreme temperatures (below 32°F or above 104°F).