OFF-STAMP WARRANTY POLICY

OFF-STAMP strives to provide our customers with high-quality e-cigarettes, but there is a very low probability that the product might not perform as expected upon delivery or after a period of use for reasons beyond our control.

This warranty has been established to protect the rights of all our customers in such situations.
OFF-STAMP offers a warranty period for all of our products, which might vary by the specific product type. Please refer to the following table for details.

Replacement: Within the warranty period, if there is a product defect that is automatically activated under proper and safe use, customers have the right to ask for product replacement after confirmation from OFF-STAMP or its authorized partners.

Additional Information:

• The warranty policy only includes the option of replacement.
• Model of replacement: For warranty claims, we will provide a replacement of the same model, in cases the same model is out of stock, the customer reserves the right to choose OFF-STAMP’s other models of equal value.
• Flavors during after-sales: Customers can choose their preferred flavors during the after-sales process. However, if the specified flavor is out of stock, we will select random flavors as replacements.
• Availability of after-sales service: After-sales service will only be available in the original country of purchase.
• Warranty coverage is non-transferable and only applicable to products purchased directly from OFF-STAMP or authorized retailers.
• Please note that taste degradation after six months from the date of manufacturing and complete consumption of e-liquid are not considered product quality issues.
• Puff shortage is not considered a product defect: The phenomenon may vary among individuals, as it can be influenced by factors such as power level, draw resistance, battery performance, ambient weather, and surrounding temperature. 

This limited warranty does not cover:

1. Damage or costs caused by modification, alteration, repair, or service of this product by any persons or companies other than OFF-STAMP or its authorized partners;
2. Damage resulting from physical abuse, or misuse of the product, including operation in a manner that is not consistent with product instructions;
3. Any consumable parts, including but not limited to battery & e-liquid;
4. Damage caused by floods, fires, earthquakes, or other unpredictable natural disasters;
5. Damage caused by moisture (e.g., liquids, including but not limited to water, rain, extreme humidity, heavy perspiration, and carbonated beverages) or other environmental conditions (e.g., extreme temperatures, altitude changes, food, dirt, sand, or similar substances);
6. Damage caused by using incompatible products;
7. Cosmetic damage caused by normal wear and tear, including but not limited to, scratches, dents and broken metal or plastic;
8. Any device that is not genuine;
9. Claim not from the original purchaser;
10. Products not claimed in the country of original purchase;
11. Claims for non-defective products;
12. Incidents with insufficient evidence.

Warranty Procedure 

Customers shall fill in the Warranty Claim form with the necessary information and evidence, OFF-STAMP's support team will follow up and reply within 2 working days. In case of holidays or other special circumstances, there may be a slight delay in response. After the confirmation from OFF-STAMP's support team, a replacement will be arranged for free within 5-12 working days. However, the process may take longer in case of supply chain disruptions or other circumstances beyond OFF-STAMP's control. 

Customers' names, addresses and phone numbers may be required or shared with OFF-STAMP's authorized partners for the arrangement of delivery, OFF-STAMP and its authorized partners are committed to minimizing the minimum transfer of personal information and commit stringently keeping users' personal information confidential.

Customers shall keep the defective products when making an after-sales service claim with OFF-STAMP, OFF-STAMP's support team will check the information and decide whether the defective products should be returned for further analysis.

Please note that the warranty process does not include notifications regarding the device's status or shipment. Customers may contact us for an update if necessary.

OFF-STAMP reserves the right to terminate or modify the terms of this limited warranty at its sole discretion and without any prior notice. 

OFF-STAMP Support Team

Last Updated: November 15, 2024